Have questions? We're here to help!

Our customer support team is free to chat Monday through Saturday, 8:00 am to 5:00 pm Eastern Time, you can call us at +1 (888) 697-2234, or email us at support@myracehorse.com.

Top 5 Frequently Asked Questions

Can’t log into your account?

Follow this link to reset your password.

Looking for info about your horse?

The Update feed is the best place to go for the most recent information available for horses in your stable. To stay on top of your updates, you can enable email notifications in the account section, or download the app to receive a push notification for every new update.

Need details about the event you just bought tickets for?

Whenever you purchase event tickets, you’re automatically sent a confirmation email with extra information about parking, dress code, and more. All emails begin with the subject line “Your Upcoming Event,” make sure to check your spam folder if you’re having trouble finding it!

Looking to withdraw your wallet balance?

You can request a wallet withdrawal here. Once you’ve submitted a request, you’ll receive a check for your funds in 10-15 business days.

You can view our full FAQ page here.