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November 30, 2024
Don’t know what this is
November 30, 2024
Don’t know what this is
Amazingly quick responses always. Wish all businesses ran this way. Always addresses the issue as best as possible.
November 29, 2024
Over a month to receive a single shirt
November 29, 2024
Over a month to receive a single shirt
Ordered October 20th, stuck in Lexington since early November, and no help from the shipper, Myracehorse. My horse was going to the breeders cup, now he’s retired. Great deliver support. Send replacement and YOU deal with the carrier.
November 24, 2024
Bummer Facebook but thanks anyway
November 24, 2024
Bummer Facebook but thanks anyway
You guys were great trying to figure why I am suddenly banned for "advertising"...????? I have decided to NOT send a photo for Meta to sell to a facial recognition program. They can go jump. Never used before STG so won't be missed. But you guys were great. As always.
November 12, 2024
Feedback
November 12, 2024
Feedback
I am happy with the support and regular updates I received from my racehorse support team, thanks once again.
November 8, 2024
Visceral Question
November 8, 2024
Visceral Question
Thank you so much for an immediate response to my inquiry. Super customer support.
November 18, 2024
Thanks for your help
November 18, 2024
Thanks for your help
I was having trouble signing in and emailed for help. Two different persons responded and helped. I got signed in and bought a share in the Munnings colt! Thank you!
November 15, 2024
Elite Heat
November 15, 2024
Elite Heat
Anytime that I have contacted My Racehorse they have ALWAYS gotten back to me quickly.
November 11, 2024
Great service!
November 11, 2024
Great service!
My Racehorse answers my questions promptly and completely.
November 6, 2024
Fast reply
November 6, 2024
Fast reply
I wrote to my racehorse.com and received an answer to my question within minutes. Excellent customer service.
October 15, 2024
Authentic
October 15, 2024
Authentic
Incredibly successful horse (won the Kentucky Derby and the Breeder's Cup Classic for God's sake). Over 7 million in earnings. Sired a whole bunch of horses at substantial stud fees. Yet, because of so many ridiculous "kickers" and "fees", and a lot of this and that, I will never make a profit on my "investment". It's very disappointing.
September 25, 2024
5 stars
September 25, 2024
5 stars
Thank you Sara.
September 25, 2024
Good Luck Getting Your Money
September 25, 2024
Good Luck Getting Your Money
Asked to cash out my wallet after a few years. Waited a bit over six weeks expecting a check from MyRacehorse to arrive. Reached out thinking it had been lost in the mail and received a statement that it came in an envelope marked "bills.com". I never received any tracking information or notice that a third party company was sending it to me and I still have not received my money. Dirty business practice.
November 6, 2024
Great customer support
November 6, 2024
Great customer support
Really fast response and answered my question. That is all I needed to know. Many thanks
November 6, 2024
Sale of Rosie's Alibi
November 6, 2024
Sale of Rosie's Alibi
Congratulations to MRH, Rosie and all of her owners! The Fasig-Tipton Night of Stars auction proved to be the right place to offer our daughter of Justify, just as the long range racing plans to send her to Mike Trombetta and Pennsylvania Bred racing proved to be the best road to success for her. And thanks for answering my query re consignor and auction house percentage fees to come out of Rosie's $725K sale price.
November 5, 2024
Rosie's Alibi
November 5, 2024
Rosie's Alibi
I would like to thank the MRH staff for their excellent handling of Rosie's Alibi's racing career. The auction last night went extremely well. Her selling price reflected the appreciation for a rare horse that could win sprints, routes, and win on three different racing surfaces, all in a ten race career. I want to especially thank trainer Mike Trombetta for flawless placing our our Rosie, going 3 wins in 3 starts after adding her to his barn. His decision to pass on Parx grass course, due to safety concerns should be applauded. The grass track was closed 24 hours later. Mike also took Rosie from allowance to Stakes winner in just 3 races. He also did not leave us owners wondering if she could be a graded stakes winner. Again, well done to all MRH decision makers, and to Mike Trombetta. I will look to purchase future MRH offerings, especially if trainer Trombetta is named as trainer.
November 4, 2024
Prompt!
November 4, 2024
Prompt!
Thanks for the quick response to my question about purse distribution.
November 4, 2024
Sprint champ
November 4, 2024
Sprint champ
I am very happy for everyone involved with SNC it was a great race for the horse and a masterful ride from Johnny V. Also a patient training job from Dan Blacker Congrats to all
October 29, 2024
Who can say the value of bragging rights?
October 29, 2024
Who can say the value of bragging rights?
I haven't been in the MRH game long enough to know all the experiences, but even having only one horse start in a race he didn't win it's a blast. I've made new horse oriented friends. I do with I'd jumped earlier as I've followed Grey since his first race, but the 4 I own bragging rights on have a lot of promise. I see an occasional person complaining about the cost, but maybe they don't realize that what I paid into one horse is less than what one visit to the Farrier would cost! If I get not one cent back the ride and the bragging rights are worth it! There's no dollar value can be put on the rush that comes with "My horse is running today"... and I can only imagine what Seize the Grey's share holders are feeling right now! Still watching for another handsome grey to come into the Yearling group... <3 Thank you for coming up with this format to give us folks a chance at the experience. I'm on very limited income at 75, and never dreamed I'd get this kind of chance!
October 28, 2024
Always fast responses
October 28, 2024
Always fast responses
Service has always been fantastic
October 25, 2024
Excellent Customer Service
October 25, 2024
Excellent Customer Service
Both Caitlin & Paige read my email about the lack of owner BC hats for STG & SNC. They were kind & very informative of the whole BC owner process. I’m glad they took the time to explain to me so I understood why things were being done the they were. I’m very appreciative of their patience, kindness & understanding. Especially, thankful for their time Paige spent writing up the process fully for me to understand. I have now learned something new about horse racing & the big Breeders’ Cup races!
October 18, 2024
Exceptional Customer Service
October 18, 2024
Exceptional Customer Service
My Racehorse is very fortunate to have Jen as one of your Customer Service Representatives. She has responded to several inquiries I had about the sad situation of the sale of Guinevere. She was very helpful in explaining the questions I had.
October 18, 2024
STG print question
October 18, 2024
STG print question
Emailed in evening; answered about 7:30 AM CT!
September 23, 2024
Good/Terrible
September 23, 2024
Good/Terrible
I received a reply quickly from the agent and was told everything I needed to know. While I strongly disagree with MyRacehorse pocketing winnings for positions under 3rd place (since all profits SHOULD go to investors), the agent did really well. Since this may be a review on the agent and not solely on MyRacehorse, I will give a 5 rating. Jen gave me the info I needed very quickly.
October 15, 2024
Customer support
October 15, 2024
Customer support
I received immediate customer support and my issue was resolved quickly. I just wish that I weren’t so technologically inept.?
October 14, 2024
Wavertree training
October 14, 2024
Wavertree training
Just wanted to say how much I appreciate and enjoy the training videos from Wavertree. They are so informative and well done. I look forward to seeing the progression of training. Teaches us so much. Thanks to them for educating us.
October 13, 2024
STG sweatshirt
October 13, 2024
STG sweatshirt
I recently ordered a sweatshirt and needed to exchange it for a different size. The process was so quick and easy. The MRH shop staff were so responsive, accomodating, and totally awesome!
October 11, 2024
Customer service
October 11, 2024
Customer service
Customer service is great. Immediately replied to my question.
October 10, 2024
MyRacehorse is fantastic!
October 10, 2024
MyRacehorse is fantastic!
I have been involved for at least 5 years now , and have purchased shares in many, many , many horses! This group is the best with great people working for it and the provide so many hands on And learning opportunities for us. This is an opportunity to learn so much and actually participate in horse racing’s excitement and thrills of ownership!
October 9, 2024
Lifetime Saratoga Patron
October 9, 2024
Lifetime Saratoga Patron
Let me start by saying I live in upstate NY about 20 from Saratoga. I've been going to the spa oval for 40 years and will never stop attending the races. I took a shot on the NY bundle and its been a great ride so far. Knowing making money owning .01 % of a horse is not realistic I jumped in anyway. We have had 2 winners in 4 starts ( unexpected). I won the raffle to enter the paddock and winners circle on the day Manhattan twist won and it was a dream come true. I have also met a few other owners in the bundle. I understand those out there that bought and haven't gotten a win but for me its been a great ride. This is an experience you are buying into and maybe you get lucky and buy into the next Seize the Grey.
October 7, 2024
Quick answers
October 7, 2024
Quick answers
My experience with Customer Support has been excellent. Questions or concerns are answered promptly and completely. A great source for learning more about the behind the scenes aspect of thoroughbred racing.
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