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Saratoga Racecourse - FAQ

What is the dress code for Saratoga?

We’re working on revamping our UI so customers can update their email addresses themselves. In the meantime, you can send an email to requesting an email change and a member of our staff will update it for you.

I can’t log into my account, how do I recover my password?
If you’re having trouble signing in, there’s a link on the Sign In page that allows you to reset your password, located right above the Sign In button. Click on that link and enter the email address you used to set up your account. We’ll email you a password reset link so you can set a new password for your account.
Where can I find my payouts?

Payouts are issued to your MyRacehorse Wallet. You can view your wallet balance at any time by visiting the Account section of our app/website. Your wallet balance can be applied to any order placed through, or you can request a wallet withdrawal to have your balance sent to you via check or e-payment.

Why didn't I receive my payout?

If your payout hasn’t been issued yet, it’s most likely because your account profile is incomplete. Before we can issue any payouts, we need a SSN, TIN, or EIN on file for any shareholder to make sure we have all the info we need to report those payments to the IRS at the end of the year.

How do I update my ssn?

You can update your account with your SSN by going to Account, then selecting Manage Profile. You’ll see a field to add your SSN at the bottom of the page, once you’ve saved that into our records it will appear as a string of seemingly random numbers and letters because we encrypt this information on our servers to protect your privacy. Your payout will automatically be issued within 15 minutes of updating your account. 

What if I don’t have an SSN?

If you’re from outside of the US, you can enter your TIN in the SSN field. If you’ve set your account up under a company’s name instead of your own, you can enter your EIN into the SSN field instead.

Who can I contact about an order I placed with the MyRacehorse Shop?
You can reach the MyRacehorse Shop by emailing or by calling our dedicated support line, (888) 697 2234.


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