Gulfstream Park - FAQ
We’re working on revamping our UI so customers can update their email addresses themselves. In the meantime, you can send an email to email@example.com requesting an email change and a member of our staff will update it for you.
If you’re having trouble signing in, there’s a link on the Sign In page that allows you to reset your password, located right above the Sign In button. Click on that link and enter the email address you used to set up your account. We’ll email you a password reset link so you can set a new password for your account.
Payouts are issued to your MyRacehorse Wallet. You can view your wallet balance at any time by visiting the Account section of our app/website. Your wallet balance can be applied to any order placed through MyRacehorse.com, or you can request a wallet withdrawal to have your balance sent to you via check or e-payment.
If your payout hasn’t been issued yet, it’s most likely because your account profile is incomplete. Before we can issue any payouts, we need a SSN, TIN, or EIN on file for any shareholder to make sure we have all the info we need to report those payments to the IRS at the end of the year.
You can update your account with your SSN by going to Account, then selecting Manage Profile. You’ll see a field to add your SSN at the bottom of the page, once you’ve saved that into our records it will appear as a string of seemingly random numbers and letters because we encrypt this information on our servers to protect your privacy. Your payout will automatically be issued within 15 minutes of updating your account.
If you’re from outside of the US, you can enter your TIN in the SSN field. If you’ve set your account up under a company’s name instead of your own, you can enter your EIN into the SSN field instead.
You can reach the MyRacehorse Shop by emailing firstname.lastname@example.org or by calling our dedicated support line, (888) 697 2234.
With regard to communications by MyRacehorse on the Site to gauge interest in a potential Securities offering pursuant to the Regulation A exemption from the registration requirements of the Securities Act, including opportunities to “reserve” Securities as indications of interest in the potential offering, please note (i) that no money or other consideration is being solicited thereby, and if sent in response, will not be accepted, (ii) no sales will be made or commitments to purchase accepted until the offering statement for the potential offering is qualified by the U.S. Securities and Exchange Commission, (iii) any such offer may be withdrawn or revoked, without obligation or commitment of any kind, at any time before notice of its acceptance is given after the qualification date, and (iv) an indication of interest is non-binding and involves no obligation or commitment of any kind.
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Multiple offerings of Securities may be conducted on this Site. Prior to any investment in any Securities, you should review a copy of the current offering circular relating to those Securities included in the corresponding offering statement filed with the U.S. Securities and Exchange Commission, by visiting the following url: My Racehorse CA LLC CIK#: 000174448